FAQ & help
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Everything visitors ask before they sign up — grouped so the answer is one scan away.
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Everything new teams ask, grouped by topic. Expand a question — or reach out and we'll answer.
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Our team answers fast — most questions on WhatsApp within the hour on working days.
Getting started
Most teams are up and running in a day. You add your employees, you create a project, and you link your employees to the project. They download the app and check in — no hardware, no IT project.
No card readers or terminals. Your team uses their own smartphones, and the online back office runs in any browser.
The Done-it app is free on the Apple App Store and Google Play. To use it, employees sign in with the account your administrator creates — linked to their email and mobile number.
No. The back office is a web app that's always up to date and works anywhere with an internet connection. A built-in step-by-step assistant guides you through the first setup.
Only employers or the people they authorise. From there you create employee accounts, import and export data, and build reports and analyses.
Pricing & plans
Start free with Time Zero (up to 4 users). Paid plans: Time Basic and Time Pro from €15 base/month plus a per-user fee; Project Basic and Project Pro from €55 base/month plus a per-user fee, with 2 administrators included. See the full breakdown on the pricing page.
No minimum. On “Time” plans you pay only for the field users you track; “Project” plans include 2 administrators. Add the field users you need.
Yes — one month free with the full app and back office, no credit card required. For larger companies we recommend testing with a small group first.
You start with a 30-day free trial, no credit card. After that you pick a plan, and you can switch families or tiers whenever you need.
Compliance & the 2027 law
Yes — Done-it already includes the key requirements expected from the upcoming Belgian time registration legislation. As the final legal framework becomes available, any additional requirements will be implemented quickly, ensuring your business remains fully compliant.
One click sends hours to payroll, error-free.
Yes. Done-it auto-syncs presence to Belgium's official systems: check-in at work for construction (on arrival, since 2014) and check-in and out at work / CIAO@work for cleaning (in and out, since 2024), so you never enter data twice. These are part of the “Project” plans.
Yes. Done-it switches GPS on only at check-in/out or while travelling for work — never 24/7 — and your data is hosted in the EU with encryption, backups and a Data Protection Officer.
The app
One click checks the worker in and the location is verified, linking hours to the right project — no cheating possible.
Entries sync once the phone is back online, so field gaps aren't a problem.
The app and back office are available in 13 European languages: Dutch, English, French, Spanish, German, Norwegian, Lithuanian, Polish, Turkish, Portuguese, Romanian, Bulgarian and Italian.
Still have questions?
Talk to a human
We answer on WhatsApp within the hour on working days — or start your free trial and see it on your own team.